Tips on how to manage your time effectively at Work.

We have all experienced the woes of time management at work. Sometimes it might be a fault of ours while other times it can be due to unforeseen circumstances. It can also be that unwarranted notification from frequent emails, social media, excessive chatting with colleagues, calls etc, that can hinder us from managing our time […]

The Importance Of Workplace Ethics

Ethics is important in the workplace because it greatly influences job quality and output. When a person respects their job and workplace, they become more efficient. They make better use of company resources, value time, demonstrate higher levels of performance, and drive the organization to the next level.  Here are five (5) important workplace ethics you should […]

4 characteristics of a great telemarketer

If you decide to outsource your telemarketing campaign, the first and most important thing that you need to do is to find the right partner to work with.

10 Telemarketing Tips to Control the Conversation in Your Favor

All telemarketers, whether they like it or not, have entered a high-stakes game. In every exchange or interaction by phone, someone.

10 Tips to Become an Awesome Debt Collection Agent

I started in debt collection in the insurance business. I hated it; I did not want to do it and would have..

20 tips to improve your customer service skills

Whether you’re working in a customer-facing role, managing a team in a contact center or looking to improve customer experience on a company-wide level.

15 Most Important Customer Service Skills

Great customer service is the holy grail of business. Once you have it, it seems like it has the power to reveal all the secrets of success.