- Business Bundle
Business Support Employer Match
- 71,500 NGN
This course is 95% online. online, self-paced and holds for a period of 1 month
On 100% completion of all the courses in this cohort and attaining at least a 70% total score, you will be invited for a virtual graduation and employer connection chat session. This will commence the process of connecting you with one of our employer partners as well as the Yapha Alumni Network Group
476 people registered already
About the Package
Yapha boasts of a community of global leaders united with our impact instilled in them, with a shared value of Growth and transformation.
This bundle gives you access to members of the faculty and community managers. You will also be able to get connected to employment opportunities available with our employer partners during your cohort
1-Month Subscription
You have full access to the package for a month
Shareable Certificate
You get to earn a Certificate upon completion of programme.
95% Online Classes
You can start instantly and learn at your own schedule
Beginner Level
You do not need prior experience to enroll for this package.
Requirement for this Package
- Candidates must be currently unemployed or able to dedicate 3 – 6 hours daily to engage with course content.
- He/she must be graduate of a tertiary institution or a student above the age of 18.
- He/she must have good proficiency in English Language (Speaking, Listening, Reading, and Writing).
How you will be assessed
The Core Courses
course
1
Debt Recovery / Collection
course
2
Customer Support
Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets. A positive customer experience is central to any organization’s success, as it is often the only thing that distinguishes one business from another. Good Service is really good selling! Both pursuits require sound and strategic planning and preparation. They both require us to sharpen our personal communication skills and product knowledge.
This training session seeks to enhance behavioural skills that are imperative for Telephone Service professionals to perform their function confidently. Key elements of Communication including Basic Customer Courtesy, Telephone Skills, Email writing skills, Professional Listening, Articulate Speaking, Dealing with angry and irate customers are included.
course
3
Telemarketing
Complimentary Courses
Communication
Ethics and Business Etiquette
Emotional Intelligence (plus Leading Self)
Business Writing
Team Work
Time Management
Typing Test
Microsoft Office Tools
Resume Writing and Interview Preparation
Job roles you can fill after these courses
- Debt Recovery Officer / Loan collection Officer
- Customer Support Staff
- Call Center Agents
- Telemarketer / Telesales
- Voice-over Artist/ Audio announcements
- Office Administration/ Personal Assistant
- Data Entry
- Virtual Assistant